On-site assistance
On-call assistance
Remote Technical Support
Workbench assistance
Data recovery
Data transfers
Cell phone assistance
Telephone assistance
E-mail assistance
Ad-hoc assistance
Equipment lending
Procurements
Travel charges
Cancellation/no show fee
Hours of operation
Hardware and software
Payments
Active customers
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Rates
Service rates as of January 1, 2009 for Timothy Miller Computer Consulting
Printable Rate Chart
Printable Trifold Brochure
On-site assistance
The most popular service offered, on-site assistance has the highest of the
work priority and service. While working on-site, my full attention is
dedicated to your support issues, without the outside interruption of
cell phones, pagers, or e-mail.
In addition, there is no charge for on-site service during normal
business hours if I am unable to troubleshoot
your problem. Certain conditions apply. Please call
for more details.
Business hours rate: $69/hour, billed in 15 minute increments, one hour minimum
Saturday and after business hours rate: $103.50/hour, billed in one hour increments
Sunday and Holidays rate: $138/hour, billed in one hour increments
On-call assistance
On-call assistance are for those situations that you know you will need
timely assistance, but are not sure of the exact time you will need it.
This might occur when waiting for a delivery, equipment installation, or
while working with another contractor.
With on-call assistance, you are guaranteed an immediate response when you
contact me via the telephone, and a rapid dispatch
to your location, if needed. On-call assistance has the same work priority
as on-site assistance, and will not be interrupted by breaks, cell phone
calls, pagers, or e-mail.
Because of the nature of on-call assistance, no refunds of unused service will
be honored. If on-site assistance is requested during this time, the
on-call charges will be pro-rated to the nearest full hour, and you will be
billed for any further assistance at the current on-site rates.
Business hours rate: $17.25/hour, billed in one hour increments, four hour minimum
Saturday and after business hours rate: $25.88/hour, billed in four hour increments
Sunday and Holidays rate: $34.50/hour, billed in four hour increments
Remote Technical Support (RTS)
For those times that on-site support is more than you need, but telephone or
e-mail support is not quite enough, remote technical
support may be just what you are looking for. In just a few minutes,
your system can be connected remotely to a diagnostic unit, allowing rapid
troubleshooting/repair of your PC, all with just a couple of clicks of your
mouse.
Remote technical support is currently only available for PCs running Windows
98, ME, 2000, or XP. A working Internet connection is also required.
Please see this link for more information.
Business hours rate: $69/hour, billed in 1 minute increments, 15 minute minimum
Saturday and after business hours rate: $103.50/hour, billed in one hour increments
Sunday and Holidays rate: $138/hour, billed in one hour increments
Workbench assistance
Workbench assistance is typically reserved for problems that require large
amounts of time to complete such as PCs that are heavily infected with spyware
and/or viruses, the installation and migrating of data to a new hard drive,
restoring/reinstalling an operating system, etc. Workbench assistance is
by appointment only, and is completed on a time
permitting basis. Typical completion times are within two business
days.
It is up to the customer to transport the PC both to and from my shop.
If required, on-site, remote technical
support, cell phone, telephone,
or e-mail assistance with the breakdown and/or setup of
the PC will be charged at the current applicable rates.
Workbench rate: Flat fee of $138 per job
Data recovery
If your hard drive has developed the "Click of Death", or you accidentally
erased the pictures on your cameras SD/CF memory card, then this appointment
only service may be what you need. While total data recovery is not guaranteed,
in many cases important personal data is still intact and recoverable. Because
of the inconsistent results with this process, you will not be charged for this service
unless data is recovered.
Data recovery includes personal information such as word processor files,
spreadsheets, photographs, music, videos, e-mail, bookmarks, etc. It does not
include the restoration of applications or operating systems. It is up to the client to re-install
any applications/operation systems from their original installation disks. It is also the
clients responsibility to restore any data from the recovered CD-ROM/DVD to their
new system. If required, on-site, remote
technical support, workbench, cell
phone, telephone, or e-mail
assistance with any data restoration issues will be charged at the current
applicable rates.
Depending on the damage, the hard drive recovery processes can be rather involved,
so repair time can take from one to three business days to complete. Any
recovered data will be returned to the client on one or more CD-ROMs or DVDs, depending
on the data size and/or the customers preferences.
Other media and recovery
options are available. Please call for more
details.
Hard drive recovery rate: $0.13 per megabyte of data recovered, minimum $103.50
Memory card recovery rate: $0.03 per megabyte of data recovered, minimum $17.25
Data transfers
Do you have home movies on VHS or DVC that you would like transfered to DVD?
How about transferring data from 5-1/4 or 3-1/2 inch floppy disks to a CD-ROM, jump
drive, or to another floppy? These are just a few of the transfer services
available. Please call for more details and other
transfer options, or to setup an appointment.
Please note that only transfers of non-copy protected, non-commercial video and
data will be honored.
Video transfer rate: VHS/DVC to DVD - $17.25/hour transfered, one hour minimum
Data transfer rate: Floppy transfer - $5.76 per megabyte, $8.25 minimum
Cell phone assistance
Cell phone assistance is available 24 hours a day
and has the highest response priority. This service is intended for
emergency or time critical problems only. It is up to the customer to
determine whether their situation warrants such a priority.
In order to provide the highest quality customer service, this level of
assistance is unavailable while I am working on-site or providing on-call
assistance with another client. If you choose to leave a message on
voice mail, your call will be returned as soon as possible, and you will
be billed at the cell phone rate.
New/Inactive customers: $2.30/minute, 15 minute minimum
Active customers:
$1.15/minute, 15 minute minimum
Telephone assistance
Telephone assistance is available during normal business hours
and is second in response priority. If you choose to leave a message on
voice mail, your call will typically be returned within one business day.
New/Inactive customers: $1.15/minute, 15 minute minimum
Active customers:
No charge
E-mail assistance
E-mail assistance is not generally available after
normal working hours, weekends, or holidays, and is the lowest in response
priority. Messages will typically be replied to within one business day.
New/Inactive customers: $23.00 per e-mail message
Active customers:
No charge
Ad-hoc assistance
Ad-hoc assistance is defined as support not covered by any of the other
categories. Examples of this are questions asked in stores, restaurants,
public gatherings, etc.
New/Inactive customers: $1.15/minute, 15 minute minimum
Active customers:
No charge
Equipment lending
A limited number of temporary replacement parts are available for loan at no cost
for up to two billing cycles. It is up to the client to find a replacement
and return the equipment before the end of the lending period or a monthly
administrative fee will be assessed your account. All of the equipment must
be returned in good working order or you will be charged a procurement
fee plus the full replacement costs.
Administrative fee for equipment loan past two billing cycles: $10 per month
Procurements
Timothy Miller Computer Consulting will be happy to procure any computer related
hardware or software that you require for your home or office. Items with a total
base cost of more than $150 require payment in advance.
Included in the base cost are all taxes, shipping and handling costs, or
travel time, if required.
Procurement fee: Base cost plus 20%, minimum charge of $34.50
Travel charges
One-way travel of more than five miles: $0.40 per mile
One-way travel of five miles or less: No charge
Cancellation/no show fee
Appointments for on-site, remote technical support, workbench, data recovery,
and data transfer assistance must be canceled no later than 24 hours prior to
the scheduled time or you may be charged a cancellation fee. You must
cancel your appointment via either telephone or e-mail. The receipt
time of either method will determine the time of cancellation.
Customers that are not available within 15 minutes for an on-site assistance
or remote technical assistance appointment, or 30 minutes for a workbench,
data recovery, or data transfer assistance appointment, will be considered a
"no show" and may be charged a no show fee in addition to any applicable
travel time charges.
Less than 24 hour cancellation fee: $17.25
No show for an appointment fee: $34.50
Hours of operation
Normal business hours: Monday through Friday (except holidays), 9 a.m. to 6 p.m.
Emergency hours: Anytime, but requests for assistance outside of normal
business hours must be made via my cell phone if you
require an immediate response.
Hardware and software
Timothy Miller Computer Consulting does not stock any hardware or software for
resale, and will only supply open source/free software. Major free software
applications are available at no cost with all on-site visits.
The client must have a legal license for any software to be installed.
This excludes, but is not limited to, the installation of "pirated"
software, multiple copies of a single user licensed software, or single user
licensed software on a network.
Payments
Payment in full is due upon receipt of the invoice and is payable with either
a check or money order. Payments not received within 28 days from the
invoice date will be assessed a $10 delinquent processing fee and any
further assistance will be suspended until your account is paid in full.
An additional $10 delinquent processing fee will be assessed for each month
that the account shows an outstanding balance. Accounts with an
outstanding balance of over $10 for 60 days from the date of the original
invoice will be subject to legal action.
Customers that are delinquent paying any invoice three times within three
calendar years, or two invoices within one calendar year, will be refused any
future service.
Payment for hardware or software procurements over
$150 must be paid in full, less the procurement fee, before the item(s) are
purchased.
Payments made by check that are returned for "Non-Sufficient Funds"
(overdraft) will be assessed a $30 NFS fee. Full payment of the
balance due, plus the NFS fee, must be paid within five (5) business days
after notification. Failure to comply may result in legal action
under Minnesota Statue 609.535
Active customers
Active customers are defined as clients that have been provided
on-site assistance within the past billing cycle, and
have not been delinquent paying any invoice within the
past year.
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